Service Agreement

Terms of Service.

Effective Date: December 30, 2025 · Jurisdiction: New Delhi, India

Welcome to Workflare. By engaging our services or using our website, you agree to the following terms. These terms are designed to ensure a transparent and secure partnership as we manage your digital infrastructure.

1. Scope of Managed Services

Workflare provides engineering and IT services, including website development and ongoing maintenance.

  • 24/7 Monitoring: We utilize Uptime Kuma to monitor client websites 24/7. While we strive for maximum availability, uptime is subject to third-party infrastructure stability.
  • Project Specifics: Each project is unique. The specific deliverables, timelines, and costs are governed by individual project terms or Statements of Work (SOW).
  • Infrastructure: Our operations are supported by providers like Cloudflare (Security) and GitHub (Deployment).

2. Quotations, Fees, and Payment Terms

We believe in fair, transparent compensation for high-quality engineering work. Formal quotations, contracts, and banking transactions are executed under our registered legal entity Cyber Alliance India (operating under the brand name Workflareâ„¢).

  • Quotation Validity: All official quotations are valid for 3 days (72 hours) from the date of issue. Workflare reserves the right to revise pricing after the validity window expires.
  • Document Verification: All official Workflare PDF quotations and contracts feature a digital QR Code linking to workflare.in/docs/... to allow instant verification and ensure documents have not been modified by third parties or middlemen.
  • Milestone Payments: Unless otherwise specified in a Statement of Work (SOW), standard project milestones follow a 50% Advance (to commence work), 40% System Access / First Review, and 10% Final Handover schedule.
  • Late Fees: Invoices not paid by the due date will incur a late fee of 5% of the total amount due.
  • AMC Annual Adjustments: To account for inflation and rising infrastructure costs, Annual Maintenance Contract (AMC) fees will increase by 5% annually (compounding).
  • Secure Payments: All transactions are handled securely via bank transfer (NEFT/RTGS to Cyber Alliance India) or online via Cashfree Payments.

3. Limitation of Liability

While we take every precaution to secure your digital assets, our liability is limited as follows:

  • Data Loss: Workflare is not responsible for any data loss, corruption, or damage to the client, regardless of the cause. We recommend clients maintain independent backups.
  • Indirect Damages: We are not liable for any indirect, incidental, or consequential damages (such as loss of revenue) arising from service interruptions.
  • Security: While we implement industry-standard security via Cloudflare and Zoho Mail, no internet-based service is 100% immune to threats.

4. Termination of Service

Either party may terminate the service agreement with 30 days written notice. We reserve the right to suspend services immediately if payments are significantly overdue or if the service is used for illegal activities.

5. Working Hours & Support Availability

While our automated infrastructure monitoring operates continuously, human-led engineering, support, and development services are bound by our standard operational scope.

  • Standard Working Hours: Our team is active and available from 10:00 AM to 8:00 PM IST on Tuesday, Wednesday, and Thursday.
  • Communication & Response times: Non-emergency support tickets, updates, and project inquiries received outside of these hours will be addressed during the next scheduled working window.

6. Governing Law

These terms are governed by the laws of India. Any disputes will be subject to the exclusive jurisdiction of the courts in Delhi, India.

7. Contact Us

If you have questions about these terms or wish to discuss a project-specific agreement, please contact us:

Email: [email protected]